Troubleshooting Blotter

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Viktor Petersson
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If you're having issues with Blotter, please provide us with the following information, and we will be better able to assist you. 

  • What version of Mac OS X?
  • What model and how much RAM your computer has.
  • Your screen arrangement (eg. 'two screens').

Console

Open Console (/Applications/Utilities/Console), select 'All Messages' to the left and type in 'blotter' in the search field. Copy and paste all the hits (if any) into the support ticket.

 

Activity Monitor

Open Activity Monitor (/Applications/Utilities/Activity Monitor), search for 'blotter' and select the process. With the process selected, press 'Sample Process.'

In the dialog that pops up, save the result and attach to the support ticket.

 

Crash-logs

If Blotter appears to have crashed for you, please make sure to also include the following files:

  • ~/Library/Logs/CrashReporter/Blotter*
  • /Library/Logs/CrashReporter/Blotter*
('Blotter*' means anything starting with Blotter. '~' is a shorthand for your home directory, such as '/Users/foobar/')
Have more questions? Submit a request

19 Comments

Date Votes
  • 1
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    Kerry Schjei

    I am unable to sync this calendar with my Outlook calendar which is used by my company. Please help.

     

  • 0
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    Kerry Schjei

    3 screens

    10.13.2

    MacBook Pro

  • 1
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    Diana Dallmann

    Cannot open Blotter since I updated OS (using Big Sur).

    This is the report from the terminal.

    Crash report from Console is too huge to save as image or copy/paste as text and I am not able to upload it as text file.

  • 1
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    Gregory Samus

    I am unable to use blotter since updating to Mac OS Big Sur. It does not even launch or display in dock or menu bar 

  • 1
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    Gfidias

    @Gregory Samus

    You might get it to work with the two commands shown below.

    Not my solution. I found them searching the internet (unfortunately don't remember where) but I tested them and they work, at least for the calendars (not the reminders).

    defaults write net.wireload.blotter.mac NSGraphicsContextAllowOverRestore -bool YES

    defaults write net.wireload.blotter.mac NSViewAllowsRootLayerBacking -bool NO

    Edited by Gfidias
  • 0
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    Mireilleisis

    https://wireload.zendesk.com/hc/en-us/articles/210755949/comments/360001048177

    How and where do I write that command?

  • 3
    Avatar
    Gfidias

    Launch Terminal (you can find it in Applications/Utilities).

    Copy the following and paste it into Terminal:

    defaults write net.wireload.blotter.mac NSGraphicsContextAllowOverRestore -bool YES

    Press <enter>.

    Then, copy the following and paste it into Terminal:

    defaults write net.wireload.blotter.mac NSViewAllowsRootLayerBacking -bool NO

    Press <enter>.

    Edited by Gfidias
  • 0
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    Mireilleisis

    Thank you!! It worked!!

  • 0
    Avatar
    Gfidias

    👍

  • 0
    Avatar
    Ally

    @Gfidias - Awesome! I have missed Blotter for a long time! And now it's been restored! 

    Thank you! Kudos!

  • 0
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    Kevin McNicholas

    Worked here too! Very very happy! Blotter has become indispensable!

     

  • 0
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    Lei LUO

    worked!!!!!!  thank u so much Gfidias!!!

  • 0
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    Diana Dallmann

    @Gfidias Thanks for the solution!

  • 0
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    Sumedha Mahawanniarachchi

    Worked for me too. Thanks a lot Gfidias!

  • 0
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    Mathew Enfield

    Is there ever going to be an update on this software to work with newest OSX ? 

     

  • 0
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    Lolojh

    Colors of the calendars are not respected on Catalina... (see the difference between High Sierra and Catalina); any idea to solve this ? Thanks a lot !

  • 0
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    Kornfeldavid

    omg that worked!! Thank you so much Gfidias! That's not going to mess with anything else is it? (I'm running Monterey on an M1 MacBook Pro)

  • 0
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    Lo Fi

    @Gfidias you are an absolute legend, cheers!

     

  • 0
    Avatar
    Minh Hoang Nguyen ⚒️

    Sorry for the shameless plug here, WallCal is a Blotter successor with almost everything you love about, including an always-on, half-transparent calendar+reminder on your desktop background, week view, plus many new features, and under active maintenance:) Happy serving 5k users worldwide with very good reception.

    https://apps.apple.com/jp/app/wallcal-desktop-calendar/id1581367286?l=en&mt=12

    Please give it a try!

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