Troubleshooting Blotter

If you're having issues with Blotter, please provide us with the following information, and we will be better able to assist you. 

  • What version of Mac OS X?
  • What model and how much RAM your computer has.
  • Your screen arrangement (eg. 'two screens').

Console

Open Console (/Applications/Utilities/Console), select 'All Messages' to the left and type in 'blotter' in the search field. Copy and paste all the hits (if any) into the support ticket.

 

Activity Monitor

Open Activity Monitor (/Applications/Utilities/Activity Monitor), search for 'blotter' and select the process. With the process selected, press 'Sample Process.'

In the dialog that pops up, save the result and attach to the support ticket.

 

Crash-logs

If Blotter appears to have crashed for you, please make sure to also include the following files:

  • ~/Library/Logs/CrashReporter/Blotter*
  • /Library/Logs/CrashReporter/Blotter*
('Blotter*' means anything starting with Blotter. '~' is a shorthand for your home directory, such as '/Users/foobar/')
Have more questions? Submit a request

10 Comments

  • 0
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    Kerry Schjei

    I am unable to sync this calendar with my Outlook calendar which is used by my company. Please help.

     

  • 0
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    Kerry Schjei

    3 screens

    10.13.2

    MacBook Pro

  • 0
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    Diana Dallmann

    Cannot open Blotter since I updated OS (using Big Sur).

    This is the report from the terminal.

    Crash report from Console is too huge to save as image or copy/paste as text and I am not able to upload it as text file.

  • 0
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    Gregory Samus

    I am unable to use blotter since updating to Mac OS Big Sur. It does not even launch or display in dock or menu bar 

  • 0
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    Gfidias

    @Gregory Samus

    You might get it to work with these commands:

    defaults write net.wireload.blotter.mac NSGraphicsContextAllowOverRestore -bool YES

    defaults write net.wireload.blotter.mac NSViewAllowsRootLayerBacking -bool NO

  • 0
    Avatar
    Mireilleisis
  • 1
    Avatar
    Gfidias

    Launch Terminal (you can find it in Applications/Utilities).

    Copy the following and paste it into Terminal:

    defaults write net.wireload.blotter.mac NSGraphicsContextAllowOverRestore -bool YES

    Press <enter>.

    Then, copy the following and paste it into Terminal:

    defaults write net.wireload.blotter.mac NSViewAllowsRootLayerBacking -bool NO

    Press <enter>.

    Edited by Gfidias
  • 0
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    Mireilleisis

    Thank you!! It worked!!

  • 0
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    Gfidias

    👍

  • 0
    Avatar
    Ally

    @Gfidias - Awesome! I have missed Blotter for a long time! And now it's been restored! 

    Thank you! Kudos!

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